The PBX auto attended and on-hold messaging is going to improve your business. The first contact your customer has with your business is via your telephone PBX system. XP Voice Media is how you are going to enhance your PBX system. Auto attendant: Professional studio recorded, auto attended voice overs, will deliver a customized message to your potential customer at first contact through your telephone system. An on-hold message and music package could include: Royalty free music from our music library. General information, branding, diffusing negative emotions, shaping perceptions and impulse buying are all examples of ways to maximize the time a customer spends on hold.